Refund Policy
The Meridian Sanctuary is a digital offering of Meridian Wellness, which is operated by Live Well Acupuncture, Inc. The Glowing Lotus LLC provides development and administrative services for The Meridian Sanctuary and may administer certain Sanctuary digital transactions on behalf of the Sanctuary. Because the Sanctuary offers digital content and services, our refund practices are set out below. This Refund Policy does not limit any non-waivable rights available to you under applicable consumer-protection law.
Section 1Memberships
Cancellation
You may cancel your recurring membership at any time through your account settings or the Stripe-hosted customer portal. Cancellation stops future renewals; you will retain access through the end of your current paid billing period.
No prorated refunds
We do not provide prorated refunds for the unused portion of a paid membership term.
Renewal charges
If you believe your membership was renewed in error, contact us within 7 days of the renewal charge and we will review your request in good faith. Refunds of renewal charges are granted at our discretion, except where required by applicable law.
Section 2One-Time Purchases (“Deeper” Pieces and Similar)
Individual content purchases are non-refundable once the content has been accessed, downloaded, or streamed. If you have not yet accessed the content, you may request a refund within 7 days of purchase by emailing support@meridianwellnessoc.com.
Section 3Personal Guidance
Personal Guidance is a personalized service. Once your Personal Guidance request has entered the “In Preparation” state within the Sanctuary — meaning the personalized service has begun — the purchase is non-refundable, except where required by applicable law.
If you wish to cancel a Personal Guidance request before it has entered the “In Preparation” state, contact us within 24 hours of purchase and we will issue a full refund.
Section 4The Sanctuary Shelf
The Sanctuary Shelf features editorial recommendations of books, teachers, and resources from beyond the Sanctuary. Recommendations may link to external retailers, including Amazon. Any purchase you make on those external sites is governed by that retailer’s own return and refund policy — the Sanctuary is not able to refund purchases made outside of our service.
Section 5Exceptions
Regardless of the above, we will consider refund requests in the following circumstances:
- Duplicate charges.
- Technical errors that prevent you from accessing purchased content and that we are unable to resolve within a reasonable time.
- Circumstances required by applicable consumer-protection laws in your jurisdiction.
Section 6How to Request a Refund
Email support@meridianwellnessoc.com with:
- The email address associated with your account.
- The date and description of the charge.
- A brief explanation of your request.
We will respond within 5 business days. Approved refunds are issued to the original payment method and may take 5–10 business days to appear on your statement, depending on your bank or card provider.